You Will Become Competent in the Following

Performance analysis skills (front-end analysis)

• Identify the best sources of data to identify existing gaps or expected gaps due to anticipated changes in the work processes or environment
• Work with jobholders, their managers, exemplary (star) performers, and possibly
  customers to complete job and task analyses

Needs analysis survey design and development skills (open-ended and structured)

• Develop surveys to gather information on what is currently happening in the organization
• Work with management to help identify pertinent demographic information that should be gathered to report data in a meaningful way

Competency identification skills

• Utilize job and task analysis data to identify core and role-specific competencies for jobs and job families
• Create job descriptions for use in selection and hiring, job evaluation, and employee development
• Create 360-degree assessment tools

Questioning skills

• Interview key stakeholders who can provide essential input to
  determine the root cause(s) of a performance gap
• Prepare hiring and selection interview protocols
• Lead stakeholders through a process of discovery

Analytical skills (synthesis)

• Utilize the data gathered from a survey or other data collection method and decipher the pertinent information that provides insight into the root cause(s) of a performance problem
• Interpret qualitative data and identify themes that provide insight into the cause(s) of performance gaps

Work environment analytical skills

• Study the physical layout of the work area and identify features that are impacting, enhancing, or impeding performance
• Investigate the channels of communication to determine if any barriers to information exist
• Determine an opportune way to achieve business results given the barriers and
  constraints in a given situation